On-Site Support

Our company was built by starting with on-site technical support and field service for our customers. We have been in business for 14 years now, and we continue to maintain a professional and experienced field service department, ready to support your on-site needs.

The majority of our field engineers have worked for ABB and Bailey Controls as well as other major control manufacturers.

Our multidiscipline staff of field engineers, consisting of Electrical, Chemical, Mechanical and Control System Engineers, Technicians and military trained personnel, can support all of your on-site plant control system needs.

Our field engineers have extensive knowledge covering the field equipment, control system hardware, operator consoles, proper installation and control strategy for analog, digital, PLC, and single loop control systems. A few of our field personnel also have experience on pneumatic control systems and troubleshooting.

If one of our engineers provides on-site support at your plant, you can be sure that s/he will have a high utility in professionally addressing your problems or project scope, and there will be no "finger pointing" toward other system components during troubleshooting.

When our work is completed, you will receive a professionally developed report detailing the work performed, calibration data, configuration changes, tuning changes, equipment status, drawings updates, database changes, combustion test data, and recommendations. Your reports from ICSS can be used as a base line of data to track control system maintenance and engineering activity. In addition, your report data can be utilized for PM scheduling, system recovery, plant maintenance support, and as an anticipatory tool for plant control system trends.

Our General Manager of Sales and Marketing, Gilbert Greber, says it best "At ICSS, Inc., we believe that commitment is the difference between good and great service, and no amount of skill can replace it. Therefore, to help guarantee that our customers know exactly what they can expect from us, we make it our mission to hire people who share this belief. We seek out people who not only possess strong technical abilities, but who show true dedication to their work, their clients, and their colleagues."

Qualifications

  • More than 400 years combined experience (resumes upon request)
  • Factory trained personnel
  • Understanding control systems and applications
  • Proven track record
  • Quality workmanship
  • All senior engineering staff
  • Excellent tuning expertise
  • Knowledge sharing
  • Excellent work ethic
  • Customer satisfaction oriented
  • Guarantee of performance

Supported Industries

  • All boiler control applications (HTWH, Drum, and Supercritical)
  • Utility plants (fossil fuels only)
  • Industrial Boilers
  • Specialize in combustion control (boilers, furnaces, heaters, ovens, kilns, etc.)
  • Power and steam cogeneration
  • Iron and steel production
  • Oil and gas
  • Petroleum and chemical refining
  • Pulp and paper
  • Automotive manufacturing
  • Water and waste water storage, treatment, and distribution
  • Hospitals, colleges and universities
  • Food and beverage processing
  • U.S. Government Installations
ICSS, Inc. · 1303 Sackett Ave. · Cuyahoga Falls, Ohio 44223 USA · (330) 923-6900 · (330) 923-2116 Fax